Riders Patch – Frequently Asked Questions 

1. How do I track my order?
You’ll receive a tracking link by email as soon as your order ships. If you haven’t received it, please email us at support@riderspatch.com with your order number, and we’ll help you track it down.

2. Where do you ship to?
Currently, we only ship within the United States. We're working on expanding to international riders soon.

3. How long does shipping take?
Our average delivery time is 5–10 business days. All orders are printed on demand, so your gear is made just for you.

3a. Will my order arrive by Christmas?

Orders placed by December 10th at 11:59PM EST are expected to ship in time for Christmas delivery based on standard processing and shipping timelines.

However, please note:

• Christmas delivery dates are estimates and not guaranteed
• Once your order ships, delivery is handled by the shipping carrier
• Riders Patch cannot control carrier delays due to weather, peak holiday volumes, or other unforeseen circumstances
• We recommend ordering as early as possible to allow extra time

Orders placed after December 10th may not arrive before December 25th.

For more details, see our Shipping Policy.

4. Where do you ship from?
Orders ship from our print partners across the United States to keep delivery fast and affordable.

5. What sizes do you offer?
Most of our shirts are available in sizes XS to 5XL (depending on availability). Be sure to check the size chart on each product page to get your best fit.

6. Can I return or exchange my shirt?
Absolutely. We accept returns within 30 days of delivery if your item is unused and in its original condition. Just email us at support@riderspatch.com and we’ll help you get started.

7. What if my shirt is damaged or wrong?
If you received a faulty item, the wrong size, or there’s a print issue, we’ll cover the replacement at no cost to you.

8. Do you offer discounts for larger orders?
Yes! If you're ordering 5 or more items from our existing collection, we offer bulk discounts. Perfect for group rides, clubs, or gifts. Email us at support@riderspatch.com before placing your order and we’ll set you up.

9. Can I get a custom design made for my riding group or club?
Absolutely. We offer custom design services for groups ordering 10 or more shirts. Whether it’s your club logo, motto, or something unique — we’ve got you. Get in touch at support@riderspatch.com to get started.